Parents Copy (keep at home)
Abusive behaviour of any kind towards members of staff may result in the loss of your nursery place.
Available places depend on the age of the child and the number of sessions required. A £65 non-refundable charge is
payable at the time of registration. (This will include bedding for sleep time). A deposit of £200 is also required in
advance. The depost is refundable, however If fees are not paid, you withdraw your application for any reason
prior to starting or while starting a one month notice period is require. If you fail to meet any of the terms above
you will lose the £200 deposit. (only valid for paying parents & 30 hours). For afterschool club a refundable
deposit of £75 is required and £25 non-refundable charge is payable at the time of registration.
Holiday club: A £20 non-refundable registration fee for holiday club children. A deposit will not be required if all fees are paid in advance.
All children are required to come in on time for their session. If you are running late please inform the nursery by a
The waiting list is governed by the following procedures. First priority is given to children who are already attending the
Nursery. Second priority is given to siblings of children already attending the nursery. Subsequently, the waiting list
operates on a first come basis. Please note that it is not possible to guarantee a place for all children moving from one
room to another, although every effort is made to ensure a place is available.
We are open from 7.30am-6:30pm. Parents who have booked a full day may leave and collect their children any time
during that period.
Unless adequate notification is given for emergency late collection of children, a late fee per child if collected after
11.30am, 12.30pm , 4.30pm 6:30 pm (depending on session). Late charges are the equivalent to £1 per minute rising in 5
minute increment after the initial late charge.
During the Christmas/ New Year period the nursery will be closed for 3 working days. The dates will differ depending on
yearly calender. Parent’s will be informed in advance as to which day this will be.
PAID: The nursery is closed 3 days a year for staff traning, this usually follows terms. Dates will be provided as early in
the year as possible. We are also closed all public bank hoildays. Please note. Parents are charged for 52 weeks a
year and parents are expected to pay for all closures.
In cases whereby the nursery must close due to enexpected circumstances such as; weather, mass illness and health
and safety of the building, fees will still need to be paid. Unless the nursery remains closed for longer than 5 working
days. This can differ according to circumstances and length of time.
For your child’s safety, the nursery will only release a child to the parents unless we have been previously supplied with
full details in writing and a photograph of the person who will be collecting your child. Only Person’s above the age of
sixteen can collect your child.
If a child discloses that they or others are at risk of significant harm, or where the nursery observes or receives evidence
of incidents likely to cause harm the nursery has a duty to take steps to protect the child.
Visiting the setting:
Parents are asked to keep visitors to a minimun in order to safeguard children. Friends, family members must remain at
the door and only one adult should collect the child.
If for any reason your child cannot attend the Nursery, please telephone by 9:00am. If no contact is made with the
Nursery about an absence, the child’s place cannot be guaranteed. Refunds will not be given for non attendance due to illness or holidays. Please inform us of your holiday dates as soon as possible to help us maintain the correct number of
staff on site.
illness or holidays. Please inform us of your holiday dates as soon as possible to help us maintain the correct number of
staff on site.
All fees are payable monthly in advance of attendance.
Failure to pay by the last day of the previous month will result in a late payment charge of £10 on the first instance. £10
for each week that payment is late.
Continual lateness may result in suspension or even a loss of your nursery place.
Failure to pay or failure to cooperate in a repayment plan will result in redeeming outstanding payments through debt
collectors. Please note. Parents are charged for 52 weeks a year and parents are expected to pay for all closures
and absences regarless of the reasons.
If a child becomes sick at the nursery, every effort will be made to contact the parents to take them home. However, the
nursery reserves the right to remove the child to a doctor in a considered emergency. Medicine will only be administered
if it has been prescribed by a doctor for your child and we have been given written permission to do so. Please note that
no child may attend nursery during the first twenty-four hour period after the initial dose of an antibiotic course of
Children must not wear jewellery to the nursery except for religious symbols. No responsibility will be taken for any item
brought into the Nursery that is not clearly labelled, and no responsibility will be taken for anything left on the premises
after a child has finally left the Nursery. Children must come to nursery wearing appropriate clothing.
If Parents have given permission during their registation process, staff will not always inform you of minor outings. All
major outings will need permission from parents/ carers and usually will require contributions for each event.
Parking at the Nursery is limited. Care must be taken not to block the driveways of neighbours, even for very short
periods of time. Please take others needs into consideration when dropping off or collecting your child from Nursery. the
area is patrolled by parking authroities and parking tickets will be issued if you fail to follow the terms and resitrcitons for
parking. Please ensure when using the rive road retail park you abide to their terms and cinditons of parking.
In order to safeguard the children and staff at Tamba, we have CCTV in all classrooms and the garden area. CCTV is
only accessible to staff – parents cannot access CCTV for the safeguarding and date protection reasons. There may be
times where Tamba may liaise with external organisations such as Ofsted or the Police who may ask to view CCTV
If you have any comments or complaints about the nursery, please do not hesitate to contact us. You may be requested
to put your complaint in writing which will be kept on file and may be inspected by OFSTED from time to time. If you
would like to call OFSTED directly, you can contact them on 0300 123 1231. Alternatively, you can drop us a quick email,
letter or thank you card should you wish to express satisfaction.
Uniform for children aged 3- 5 years
Children aged 3 years + will need to wear uniform. This can be purchased at any main supermarket.
Data Protection Policy – written materials
This policy is to be read in conjunction with the Confidentiality Policy / procedures of Tamba day nursery.
Our promise to you is that the information given to us is treated in total confidence and stored in full accordance with the new General
Data Protection Regulation (GDPR), which came into effect on 25th May 2018. The GDPR forms part of the data protection regime in
the UK, together with the new Data Protection Act 2018.
The Data Protection Act 2018 is a United Kingdom Act of Parliament, which defines UK law on the processing of data on identifiable
living people. It is the main piece of legislation that governs the protection of personal data in the UK. Although the Act itself does not
mention privacy, it was enacted to bring UK law into line with the European Directives of 1995 which requires member states to protect
people’s fundamental rights and freedoms and in particular their right to privacy with respect to the processing of personal data.
Purpose of the Policy
At Tamba, personal data will be processed fairly and lawfully and in particular will not be processed unless to protect the vital interest of
Any personal information will not be passed on to any third party unless stated below or we have parent’s authorisation.
Personal data we hold will be suitable, relevant and not excessive in relation to the purpose for which they are processed.
Personal data should be accurate and kept up to date.
Who is Responsible? It is the responsibility of all members of staff to ensure that personal information about children, parents and
carers and colleagues is not shared with individuals outside the setting unless specified. All information is kept on a need to know
Information that may/will be shared externally:
• Funding details; Children in receipt of funding will be required to sign a contract, which will contain information on how and what
is shared. On inspection, the local authority will have access to all children’s registration forms.
• Development records: Children’s development trackers will be shared with our local authority for tracking purposes. This
information will contain children’s details such as; age, gender, address etc.
• During an inspection, Ofsted will have access to all files within the nursery.
• In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for
example, we will need to share personal information with the organisation concerned and with other relevant bodies. For instance
in any event where we suspect a child’s safety is compromised, information will be shared with our MASH department, Local
authority designated officer and in some instances emergency services such as police.
• Blossom & Childs play Software: Children and their carers personal data will be stored on these online programmes. This
information will be accessed by the company itself, the child’s key person and senior management staff. Children’s observation,
assessments and attendance records will also be stored on thee programmes.
Authorised access to personal information by management only unless otherwise stated:
• Children files / Records
• Staff files / records
• Volunteer files / records
• Payroll / expenses
• Manager’s files / records
Storage of information:
• Children and staff files / records – identified filling cabinets, to be locked when the office is unattended.
• Accident Records, Incident records and administration of medicine records are filed in children’s files – identified
• Supervision one to one books – locked in filing cabinet.
• Volunteer files / record – locked in filing cabinet.
Disposal of information:
• All staff must be mindful to dispose of personal information safely.
• All information which can identify an individual should be shredded.
• All files and personal data are kept for a maximum period of 3 years, unless specified. Thereafter, all files are destroyed inline with
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on date 28/06/2018